- How do I get through Virgin Media retention?
- Is Virgin Media paid in advance?
- Does Virgin Media have a live chat?
- How long do you get to pay your Virgin Media bill?
- Why is my first Virgin Media bill so high?
- How long do I have to leave Virgin to be a new customer?
- Can I just have broadband and phone with Virgin?
- How much is virgin v6 box for existing customers?
- How does Virgin billing work?
- What happens if I cancel Virgin Media?
- How much does it cost to cancel Virgin Media?
- Will Virgin give me a better deal if I cancel?
- Do Virgin Media do deals for existing customers?
- How can I get out of my Virgin Media contract without paying?
- How can I change my Virgin Media package?
How do I get through Virgin Media retention?
Call 0345 454 1111 and follow the menu to get to the Retention team..
Is Virgin Media paid in advance?
As a Virgin Media customer, you pay for your services in advance. For example, you pay in September for October’s services. Sometimes you may notice that the monthly price for your services has changed.
Does Virgin Media have a live chat?
Chat is available from to , to . *For call costs to our team from a Virgin Media home phone, visit virginmedia.com/callcosts.
How long do you get to pay your Virgin Media bill?
Late payments and charges for TV, Broadband or Home Phone All of our products and services require payment within 14 days from the bill’s issue date. You can find the issue date at the top of your bill. Not paying your bill on time can affect your service, so it’s essential you try and get it paid as soon as you can.
Why is my first Virgin Media bill so high?
As a Virgin Media customer you pay for your service in advance. Your first bill shows charges from the date you were installed to your bill date as well as your monthly rate for the next billing period. … If you have Set Up Charges or Usage Charges these will appear in the “Other Charges” section of your bill.
How long do I have to leave Virgin to be a new customer?
12 monthsVirgin Media told us a new customer is somebody who has not subscribed to their services for at least 12 months. After that period they’re fully eligible for new customer deals. Sky also say that to count as new, customers must not have been in receipt of any services for at least 12 months.
Can I just have broadband and phone with Virgin?
Virgin Media broadband This is because it owns and operates its own fibre network that’s entirely separate from BT’s Openreach infrastructure, so it can bring a broadband connection to your home directly – completely eliminating the need for a landline.
How much is virgin v6 box for existing customers?
Virgin V6 box for existing customers If you’re already a Virgin TV customer, you will have to pay a significant £99.95 for an upgrade to a Virgin V6 box. This is on top of the £25 set-up fee that you’ll also have to pay. If you want additional V6 boxes as an existing customer, you’ll have to pay even more.
How does Virgin billing work?
When your services are installed / activated you’re assigned a billing cycle in our system. … This bill will cover your 1st calendar month (from your installation date), plus your month in advance. From next month you’ll only be billed for a standard month in advance.
What happens if I cancel Virgin Media?
You’ll lose access to your Virgin Media Mail service. If you cancel your services we’ll give you access to your Virgin Media Mail account for 90 days before we close it. This should provide enough time for you to save any contacts, emails and files you wish to keep.
How much does it cost to cancel Virgin Media?
Cancelling Virgin Media broadband and TV at the same time If you have both Virgin Media broadband and TV in a bundle, it’s double trouble. Cancelling your services means paying a ‘disconnection’ fee of 80-100% of what remains on your contract including both services.
Will Virgin give me a better deal if I cancel?
You’ll need to call Virgin on 0345 454 1111 to cancel but even the cancellation section of its site suggests it could offer you a better deal – providers are used to this so if you’re feeling a little nervous, don’t be. It’s asking you to haggle and remember, it wants your custom.
Do Virgin Media do deals for existing customers?
With Virgin Media’s latest packages, new and existing customers will benefit from better value contracts, cheaper flexible TV picks, as well as upgrades to faster broadband and more generous mobile data allowances.
How can I get out of my Virgin Media contract without paying?
‘ If you are a Virgin customer and you are out of contract, you’re free to leave at any point and just need to give 30 days’ notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.
How can I change my Virgin Media package?
One of the simplest and quickest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.